Privacy Policy

PRIVACY POLICY

Effective Date: 6/13/25
Last Updated: 6/13/25

OVERVIEW

The "Spot" Frequency Spa and Wellness Center ("we," "us," or "our") are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our services, or interact with us.

INFORMATION WE COLLECT

Personal Information
We may collect the following types of personal information:

Contact Information:
- Name, address, phone number, email address
- Emergency contact information

Health and Wellness Information:
- Health history and current health status
- Medical conditions, medications, and allergies
- Previous wellness treatments and experiences
- Physical limitations or contraindications
- Session notes and wellness progress

Payment Information:
- Billing address and payment method details
- Transaction history and receipts

Communication Records:
- Records of communications between you and our staff
- Appointment scheduling information
- Feedback and reviews

Automatically Collected Information
If you visit our website or use digital services:
- IP address and browser information
- Website usage patterns and preferences
- Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Delivery:
- Providing wellness services (reiki, rife therapy, lymphatic therapy, frequency footbaths, vibroacoustic medbed)
- Customizing treatments to your needs and preferences
- Maintaining session records and progress notes

Business Operations:
- Scheduling appointments and managing your account
- Processing payments and maintaining financial records
- Communicating about appointments, services, and policies

Safety and Legal Compliance:
- Ensuring your safety during treatments
- Identifying contraindications or health concerns
- Complying with applicable laws and regulations

Marketing and Communication:
- Sending appointment reminders and follow-up communications
- Providing information about new services or promotions (with consent)
- Requesting feedback on our services

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information only in the following circumstances:

With Your Consent: When you explicitly authorize us to share your information

Service Providers: With trusted third parties who assist with business operations (payment processing, appointment scheduling software, etc.)

Legal Requirements: When required by law, legal process, or to protect our rights and safety

Medical Emergencies: With healthcare providers or emergency services if necessary for your immediate health and safety

DATA SECURITY

We implement appropriate security measures to protect your personal information:

- Physical security of paper records in locked filing systems
- Digital security measures including encryption and secure storage
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure disposal of records when no longer needed

DATA RETENTION

We retain your personal information for as long as necessary to:
- Provide ongoing services and maintain your wellness history
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements

Generally, we retain client records for  7 years after your last service, unless required by law to retain them longer.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Access: Request copies of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your information to another provider
Opt-out: Unsubscribe from marketing communications
Restriction: Request limitations on how we use your information

To exercise these rights, contact us using the information provided below.

COOKIES AND WEBSITE TRACKING

If we maintain a website, we may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements

You can control cookie settings through your browser preferences.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

CHILDREN'S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending notice to your email address on file
- Providing notice at our facility

CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

The "Spot" Frequency Spa and Wellness Center
Address: 3717 S Reed Rd, Kokomo, IN 46902  
Phone: 317-210-0619 
Email: thespotfrequencyspagmail.com

CONSENT

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.